Do More with your ServiceDesk
Are you the first point of contact for your users to report IT issues? Do you have answers ready for the following questions that your users ask?
> Why this issue has occurred?
> Is anyone working on the issue?
> What's the resolution time?
> Is there any workaround available?
ServiceDesk - OpManager Integration Video http://www.youtube.com/watch?v=haCcbQO_pbk
Integrate ServiceDesk Plus with OpManager, and get automatic updates on IT issues. This helps you be more precise & clear when replying to your users.
Try OpManager | Free for 30 days http://www.manageengine.com/network-monitoring/download.html?utm_source=sales&utm_medium=email&utm_campaign=mailerOPM-SDPcrossmailer&utm_content=download
Benefits of this integration: http://www.manageengine.com/network-monitoring/helpdesk-integration.html?utm_source=sales&utm_medium=email&utm_campaign=mailerOPM-SDPcrossmailer&utm_content=hdinte
> Automatic alarm to ticket generation: OpManager proactively raises ticket in ServiceDesk with hands on information before end users report
> Automatic ticket association: OpManager also associates the ticket to the respective IT technician/administrator
Resolution time & workaround: The IT technician handling the issue can post the resolution time & workaround as an announcement in ServiceDesk
> SLA Management: OpManager automatically escalates overdue IT tickets
> Automatic Asset Addition: Devices added in OpManager are automatically added as assets in ServiceDesk
About OpManager: OpManager is enterprise ready network, server, & virtualization monitoring software. Scales up to 50000 interfaces or 5000 devices. Out-of-the-box supports more than 600 device types. Includes IT workflow automation, script monitoring, business views, REST API support