Hey there,

Great news! With chatbots and AI technology taking the IT world by storm, we decided to bring Zia, your very own virtual support agent, to your service desk. Zoho's Zia, now included in ServiceDesk Plus Cloud, can help end users perform service desk activities, freeing up technicians to work on other more pressing matters.

If you're interested in learning more about Zia, join our webinar on May 7th.

We're also excited to introduce Orchestly, software that helps organizations automate and manage everyday business workflows. It acts as a command center by bringing all business workflow information and tools onto a single platform.

On May 20th and 21st, ManageEngine's seminar on bringing IT together is coming to Limassol and Nicosia, Cyprus, respectively. Join us and learn cutting-edge IT management strategies and more from our experts.

Before we head to our ME seminars, we'll be at SITS 19, in London this May. Come meet our team from ManageEngine at stand #230, listen to thought leadership talks by our experts, and experience one of the industry's best service desk and IT support events.

Can analytics really help you improve help desk processes? Join our webinar on May 23rd, where one of our product managers will show you just how powerful analytics can be.

We'd like to take a moment to thank everyone who left us reviews on Gartner Peer Insights. Your opinion matters to us, and we'd like to continue hearing your thoughts. If you haven't already, please leave us a review on Gartner, and we'll send you a $25 Amazon gift voucher—simply write back to us with the link to your published review.

That's all we have for now. If you'd like to stay in touch, and get regular updates on product videos, tutorials, and resources, follow us on

Until next time

Lee

The ServiceDesk Plus team