Hey there,

Happy New Year to you all! 2018 was a great year, and as we gear up for another productive year, we're eager to share some of the things we're working on.

In light of the 10-year challenge, we've come up with our own challenge for IT management: the 20-year challenge. Join our vice president Rajesh Ganesan and product manager Pradyut Roy as they discuss the various technology trends of the last 20 years and how they've impacted IT management. Take a look at the video here.

We're excited to share with you the upcoming launch of our CMDB for ServiceDesk Plus Cloud. May this year bring you better managed, associated, and streamlined CIs with the new CMDB. Don't miss our free webinar explaining the new CMDB on January 31st. Register here.

Speaking of improving your ITSM, ever wondered how analytics can help your service desk? Our e-book "Seven reasons your help desk needs analytics" explains how. Go ahead and download it here.

AI, like analytics, can do a lot for help desks. This interesting article written by one of our product experts talks about how AI might also help increase MSPs' bottom line. Give it a read here.

Come visit us at booth 200 at Pink19 in Las Vegas between February 17-20. Don't miss your chance to experience our product and interact with our product experts at one of the biggest IT service management conferences!

That's all for now—let's stay in touch on

Until next time

Jendra John

The ServiceDesk Plus team