Hey there,

We're excited to share the launch of advanced analytics for the Assets module in ServiceDesk Plus. This new functionality delivers actionable insights into your asset data, helping you improve your asset performance and software usage. Learn more

Speaking of improvements, we've also made changes to the request catalog in ServiceDesk Plus. This update not only includes a makeover, but also a much stronger integration with Microsoft System Center Configuration Manager (SCCM).

From September 10th to 12th, ManageEngine's User Conference is coming to Toronto. Join us for sessions on industry trends and new features in our products, as well as live demos, one-on-ones, and more. Register here.

In an effort to make ServiceDesk Plus even easier to use, we've come up with module-specific tutorials. Whether you use the tool or not, this video will help you understand ITIL incident management and how it works in ServiceDesk Plus.

The reviews on Gartner Peer Insights have been rolling in, but we’re always looking for more feedback. If you haven't already, please leave us a review on Gartner, and we'll send you a $25 Amazon gift card—simply write back to us with the link to your published review.

That's all we have for now. If you'd like to stay in touch and get regular updates on product videos, tutorials, and resources, follow us on

Until next time

Lee

The ServiceDesk Plus team