Hey there,

The season isn't the only thing changing; we've been working on some pretty cool stuff in ServiceDesk Plus, and we can't wait to tell you about it.

Before I dive into any updates, we at ServiceDesk Plus would like to take a moment to appreciate you, our customers, for being the force that drives us to do better. On that note, we'd like to offer you a $25 Amazon gift card if you have a moment to leave us a review on Gartner Peer Insights.

Late last year, we introduced our exclusive Request Life Cycle (RLC) feature for the on-premises version of ServiceDesk Plus, and our customers have enjoyed using it since. Due to its popularity with on-premises users, we decided to extend the functionality to our cloud customers. Customers using the cloud version of ServiceDesk Plus can expect to see the RLC feature shortly. Keep an eye out for this exciting release, or, if you're not familiar with what RLC is, learn more about it here.

Although it's been a while since the GDPR came into effect, it can still be tricky to achieve and maintain GDPR compliance in the IT service desk. To help you with this, we've come up with this infographic that simplifies GDPR requirements in the context of ITSM.

Staying on top of the latest technology trends can have a huge impact on your IT management. Check out this blog to learn more about leveraging the latest technology to give your service desk a leg up on your competition.

Our ManageEngine Dallas User Conference is fast approaching, and we're so excited to meet you there. From April 24-26, 2019, we'll be in the Sheraton Dallas Hotel in Texas. Come join us for three days of product and IT management sessions, one-on-ones with our product experts, insightful keynotes, and customer success stories. Register soon for discounted tickets (limited time only).

Before we meet you in Dallas, we'll be in Orlando for HDI 2019, one of the biggest IT management conferences of the year, with inspiring keynotes from thought leaders, solutions spotlight sessions, ITSM product expos, and more. The event is from April 7-12, 2019 at the Rosen Shingle Creek in Orlando. Come visit us at booth #701. We'd love to meet with you.

We're also looking forward to meeting those of you joining us for our one-day ManageEngine seminars on April 2nd in Sydney, Australia, and on April 4th in Melbourne. Time's running out, so be sure to register soon.

I'll be back with more updates next month. In the meantime, to stay up to date with product videos, tutorials, and resources, stay connected to us on

Until next time

Lee

The ServiceDesk Plus team