Hello there,

It's Christmas time already! And in this season of joy, we have a few gifts up our sleeves to give you more reasons to be joyful!

Starting off, we're happy to announce that ServiceDesk Plus has been named a contender in the Forrester Wave™: Enterprise Service Management (ESM), Q4 2019 report. Read the full report to learn more about the ESM space , and see how ServiceDesk Plus stacks up against other popular ESM products. Claim your complimentary copy now.

Moving on, we're excited to introduce our all-new video zone. We have collected all our video resources and put them in one place to make browsing and accessing the videos you need easy. Access talks by industry leaders, best practice webinars, in-depth feature videos, and more. Share the video zone with your peers to help them better understand ITSM in ServiceDesk Plus.

Next up, we're kick-starting the new year with our first ITSM best practice webinar for 2020 on January 23. Join our ITSM experts as they show you how to implement ITSM best practices in real-life situations using ServiceDesk Plus. Reserve your spot now.

Our User Conferences for the next year are taking shape. Head over to our events page and keep an eye out for events happening in a city near you.

That's all we have for now. If you'd like to stay in touch and receive regular updates on product videos, tutorials, and resources, follow us on

Happy holidays!

Until next time,

Jendra John

The ServiceDesk Plus team