Hello there,

This Halloween, you don't have to worry if you're going to get a trick or a treat–our bag is full of treats!

Starting with our first treat: Release Management is now available in the cloud version of ServiceDesk Plus. This new capability helps you build, test, and deliver IT software releases with lower risk and greater transparency. Join us for a free webinar on November 13 to learn how to effectively leverage Release Management in your organization.

Our next treat for you is our free e-book that dives into the challenges of implementing analytics in IT and outlines a strategy for implementing analytics using real-life examples. Check it out and share it with your peers.

Moving on, our Enterprise Service Management (ESM) feature is in full swing, and we hope that you've been able to unify service delivery across your business functions. If not, you can join our ESM webinar on November 12 to learn how to utilize ESM to its fullest potential. Save your spot now.

We will be at Service Management World in November, and we're excited to meet and interact with our fellow ITSM enthusiasts! Drop by booth #301 to meet our product experts.

October is the month we celebrate Halloween, but it's also a time to raise awareness for cybersecurity. Journey through the defining moments in the history of cybersecurity, and check out our list of cybersecurity-themed movies and documentaries.

That's all we have for now. If you'd like to stay in touch or receive regular updates on product videos, tutorials, and resources, follow us on

Until next time,

Jendra John

The ServiceDesk Plus team