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Newsletter
April 2015
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Blog Buzz: 6 Steps that Made Ben a Better Change Manager A company used outdated software to manage its payroll and used different applications to track employee absences and travel, which led to a lot of chaos. Ben, the new IT administrator, implemented a new payroll software solution. To ensure a smooth transition, Ben used the Change Management module in ServiceDesk Plus. Here's how he did it. Read More > HDI 2015 - ITSM in Fabulous Vegas! Our halfway trip across the globe was worth the effort. We had a chance to meet our customers and listen to their feedback. Needless to say, the attendees were more than happy to get a free ServiceDesk Plus license, which included full-fledged incident and knowledge management functionalities! Read More > Webinar: 12 Hidden Features of ServiceDesk Plus that Unlock Huge Value  |
Upcoming Webinar: Everything You Needed to Know About the Cloud Version of ServiceDesk PlusThis webinar presents you an incredible opportunity to check out the new user interface and capabilities of ServiceDesk Plus On-Demand, the cloud version of ServiceDesk Plus. 7 Service Desk Habits of the Avengers!If you are an IT help desk technician, you're a superhero! You may have heard this many times from your help desk solution provider, if not from your customers and colleagues. Case Study: How a Star Beverage Retailer Solved Its IT Help Desk Issues with ServiceDesk PlusA US specialty retailer, which sells over 100 varieties of premium loose-leaf teas and other tea-related merchandise, was struggling to cope with its complex help desk software. |
