August 2016
MEUGNZ: The story of the world's first ManageEngine user group.

The first ever ManageEngine user community that users have created.

Based in New Zealand, MEUGNZ is the world's first self-formed ManageEngine (ME) user group. Thanks to Helen Turner, an IT support service manager, and Paul Phillips of Soft Solutions, ManageEngine users can now share knowledge, learn more, and help each other get the best out of ManageEngine products and ITSM in general.Twitter Icon Check out Helen's narrative of MEUGNZ's inception and get inspired to start your own ManageEngine user community.
ServiceDesk Plus for your Windows phone!

The ServiceDesk Plus mobile app is now available for your Windows phone. Easily create, assign, merge, link, or close tickets on the go.Twitter Icon Also take advantage of features like adding pictures from your phone as attachments to tickets or having a customized view of your tickets.
8 KPIs every IT help desk needs to know - KPI 3: Infrastructure stability.

Our blog series on important KPIs for every IT help desk continues with useful insight on how infrastructure stability will positively impact your business.Twitter Icon Read the blogs in this series to step up your IT help desk management.
Onboarding webinars for new ServiceDesk Plus users.

Are you new to ServiceDesk Plus? If so, be sure to attend this webinar series on September 13th and 20th.Twitter Icon Join our product expert as he takes you through the different modules and shows you how to optimize your help desk.
Our customers say it best!

"After implementing ServiceDesk Plus, we were able to track everything, run reports, see where our problem areas were, and analyze what we needed to focus on. It's easy for the end users; they create an email and it goes right into our ticketing system. I love going into the reporting tool and seeing exactly what type of problems we are facing. I would definitely recommend ServiceDesk Plus to anybody who wants to be on top of their IT."
Thomas Foster, IT director, Hillsides.
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