2014 – A Memorable Year Full of Remarkable Events!

2014 has been a truly incredible year. With major releases, a pioneering move, user conferences, trade shows, major revamps, all our efforts at ServiceDesk Plus have been driven by a core vision: to give you all a great help desk experience. The developments in 2014 have set the bar really high for 2015, and 2015 seems to be a year of infinite possibilities. Here’s a recap of all that happened in 2014.

Creating reports in ServiceDesk Plus is now more efficient and simple with the integration of Zoho Reports. Zoho Reports lets you easily and intuitively create business intelligence reports.

ServiceDesk Plus On-Demand just landed the biggest UI change! With the revamped look come several improved features that not only meet the expectations for a modern IT service desk but also increase your productivity five fold!

With the launch of the new UI, we held a quick webinar to help our users get an idea of what’s in store in terms of the features and also to help them get familiarized with the new interface.

The success of the self-service portal (and in turn your help desk) comes down to how many end users are using it. The faster you achieve the user adoption rate, the faster you will see an increase in the productivity of your technicians and also end user satisfaction. So, how do you convince your end users to adopt a self-service portal?