February 2015
Webinar Video: How to Create High Impact IT Help Desk Reports in Minutes

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Blog Buzz

7 Tips to Maximize IT Service Desk Performance with ServiceDesk Plus

Here are ​seven valuable tips that will help you to ​reap more benefits out of ServiceDesk Plus​ and help you go that extra mile ​to keep your customers happy.

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​"In our first look at the application, we were convinced that it met most of our requirements out-of-the-box. It was very intuitive and we just needed to configure the application a bit to bring it up to scale,"

- Kiran Awargaonkar, head of business systems, Sterlite.

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Customer Talk

Morgan Advanced Materials Uses ServiceDesk Plus to Centralize Its Distributed IT

​Chester Chiu, IT service manager from Morgan Advanced Materials, describes the difficulties his IT team faced in the past when handling tickets via email and how ServiceDesk Plus helped his company manage its distributed IT from a centralized location.

​Chester Chiu

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ServiceDesk Plus Beats BMC by 2:1 Margin in Readers' Choice Awards!


​ServiceDesk Plus won the Readers' Choice Award under the Help Desk category. This is the second time that our customers have voted ServiceDesk Plus as their most preferred IT help desk software. Twitter Icon We beat perceived market leaders like BMC by garnering 31 percent of the readers' votes. That's more than twice the number of votes cast for BMC (15 percent) and four times more than the number cast for other "standard" tools.


​​Upcoming Webinar: 8 Tips to Get Your IT Team Smart and Productive with ServiceDesk Plus


IT teams, in order to close tickets, can sometimes get into a firefighting mode that leads them into a blackhole called 'BUSY'. So what does it take to beat the "busy-ness" and get your IT team to be smart and productive? This session will present a thorough review of important customization options in the ServiceDesk Plus Incident Management module that will shoot up your IT team's productivity.


​​Case Study: ​Sterlite’s IT Efficiency Shoots Up After Using ServiceDesk Plus


ServiceDesk Plus On-Demand has helped the IT support team at Sterlite to respond and resolve tickets faster. Twitter Icon In the past year, 50,000 tickets have been serviced by using the ServiceDesk Plus On-Demand application, and it is now an integral part of Sterlite'sIT operations.


Basics: 5 Best Practices to Be a Successful Project Manager


As an IT project manager, you might often think, “​If only I handled the project differently, it could have been a success​”. Here are some best practices that you can follow to avoid some expensive project surprises and steer your projects ​towards success.


Meet Us at HDI 2015


We would love to catch up with you at HDI 2015, one of the industry’s leading technical service and support conferences, on March 24-27, 2015 at Mandalay Bay, Las Vegas. See you there!

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