February 2017
Supercharge your IT help desk with the new and improved ServiceDesk Plus 9.3.

ServiceDesk Plus 9.3 rolls out with a range of powerful new features that are sure to boost your help desk's efficiency. Twitter Icon Project templates, custom schedules, and added custom fields in request templates are the key highlights. The new version is sure to supercharge IT help desks.
ServiceDesk Plus Cloud now hosted in the EU.

ManageEngine launches two new data centers in Amsterdam and Dublin, extending its cloud-based IT management to the European Union. The company made the announcement in January this year. Twitter Icon This launch will help IT teams move their operations to the cloud, seamlessly.
Having trouble with your ITSM vendor? Here's your go-to solution.

What happens when your ITSM vendor is acquired by a new company? The initial reactions to such a heat wave are common, which more often than not lead to dead ends. Twitter Icon ManageEngine's ServiceDesk Plus comes to your rescue here with a go-to solution that works every time!
Get fortnightly updates on ServiceDesk Plus in the Community Digest.

Catch up on all that you missed in ServiceDesk Plus in our fortnightly Community Digest, from product updates, resources, news, and expert's tips to announcements, boot camp schedules, and more. Twitter Icon Make sure to check this out the next time you're at ManageEngine's PitStop.
8 KPIs that every IT help desk needs to know - KPI 8: Software asset utilization rate.

If you have been following our blog series on the 8 KPIs that every help desk needs to know, you won't want to miss the last post of the series. Twitter Icon This one unveils how software utilization rates act as a KPI in maximizing the ROI on software investments. Learn how to enhance your IT service desk's performance with KPIs in this blog series.
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