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Newsletter
January 2015
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 Blog Buzz
Five Reasons Your IT Help Desk Should Move Away from Spreadsheets ASAP The use of spreadsheets handicaps your IT support team and prevents it from enjoying a lot of benefits and capabilities. In this blog, we have discussed five reasons why your IT help desk should move away from spreadsheets immediately to ensure better productivity. Read More >  Customer
Testimonial "ServiceDesk Plus has been a great decision both functionally and financially. I’m looking forward to the updates and changes that may be coming out in the future." - James Arnold, service desk manager, Manhattan Associates
Read More >  Customer Talk
City of San Leandro is a Happy Customer of ServiceDesk Plus Anton Batalla, IT director from the City of San Leandro, describes the difficulties faced without a proper help desk tool in place and how ServiceDesk Plus revolutionized the way an the IT service desk operates in the City of San Leandro.  Watch Video > |
Webinar: How To Create High Impact Reports In Minutes Without Writing QueriesIn connection with the announcement of the Zoho Reports integration, you are welcome to attend a webinar Join Us at Pink15 - The World's #1 ITSM ConferenceWe will be at Pink15 this February 15-18 in Las Vegas. We look forward to meeting old acquaintances and greeting new ones. Case Study: averda's Smarter Alternative for the IT Help Deskaverda, one of the largest environmental solutions providers in the world, used an in-house application that lacked effective functionalities such as auto-routing tickets, segregation of technician groups to handle the tickets, or the ability to communicate with the end users from within the application. ServiceDesk Plus Now Brings Advanced AnalyticsServiceDesk Plus is now integrated with Zoho Reports. This integration will empower you to analyze and generate advanced reports on IT service desk data. |
