Five Reasons Your IT Help Desk Should Move Away from Spreadsheets ASAP
The use of spreadsheets handicaps your IT support team and prevents it from enjoying a lot of benefits and capabilities. In this blog, we have discussed five reasons why your IT help desk should move away from spreadsheets immediately to ensure better productivity.
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"ServiceDesk Plus has been a great decision both functionally and financially. I’m looking forward to the updates and changes that may be coming out in the future."
- James Arnold, service desk manager, Manhattan Associates
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City of San Leandro is a Happy Customer of ServiceDesk Plus
Anton Batalla, IT director from the City of San Leandro, describes the difficulties faced without a proper help desk tool in place and how ServiceDesk Plus revolutionized the way an the IT service desk operates in the City of San Leandro.
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Webinar: How To Create High Impact Reports In Minutes Without Writing Queries
Join Us at Pink15 - The World's #1 ITSM Conference
We will be at Pink15 this February 15-18 in Las Vegas. We look forward to meeting old acquaintances and greeting new ones. We'll be at Booth #300. Stop by and get a free license for the ServiceDesk Plus Standard Edition.
Case Study: averda's Smarter Alternative for the IT Help Desk
averda, one of the largest environmental solutions providers in the world, used an in-house application that lacked effective functionalities such as auto-routing tickets, segregation of technician groups to handle the tickets, or the ability to communicate with the end users from within the application. Soon, the company finds a smarter alternative to bring down the call volumes and streamline operations in IT and beyond.
ServiceDesk Plus Now Brings Advanced Analytics