January 2015
Blog Buzz

Five Reasons Your IT Help Desk Should Move Away from Spreadsheets ASAP

The use of spreadsheets handicaps your IT support team and prevents it from enjoying a lot of benefits and capabilities. In this blog, we have discussed five reasons why your IT help desk should move away from spreadsheets immediately to ensure better productivity.

Read More >

​"ServiceDesk Plus has been a great decision both functionally and financially. I’m looking forward to the updates and changes that may be coming out in the future."

- James Arnold, service desk manager, Manhattan Associates

​Read More >
Customer Talk

City of San Leandro is a Happy Customer of ServiceDesk Plus

​Anton Batalla, IT director from the City of San Leandro, describes the difficulties faced without a proper help desk tool in place and how ServiceDesk Plus revolutionized the way an the IT service desk operates in the City of San Leandro.

City Of San Leandro Is A Happy Customer Of ServiceDesk Plus

​Watch Video >

Webinar: How To Create High Impact Reports In Minutes Without Writing Queries


​In connection with the announcement of the Zoho Reports integration, you are welcome to attend a webinar Twitter Icon that will help you create high-impact help desk reports. Register and join our free webinar.


​​Join Us at Pink15 - The World's #1 ITSM Conference


We will be at Pink15 this February 15-18 in Las Vegas. We look forward to meeting old acquaintances and greeting new ones. Twitter Icon We'll be at Booth #300. Stop by and get a free license for the ServiceDesk Plus Standard Edition.


Case Study: averda's Smarter Alternative for the IT Help Desk


averda, one of the largest environmental solutions providers in the world, used an in-house application that lacked effective functionalities such as auto-routing tickets, segregation of technician groups to handle the tickets, or the ability to communicate with the end users from within the application. Twitter Icon Soon, the company finds a smarter alternative to bring down the call volumes and streamline operations in IT and beyond.


ServiceDesk Plus Now Brings Advanced Analytics


ServiceDesk Plus is now integrated with Zoho Reports. This integration will empower you to analyze and generate advanced reports on IT service desk data. Twitter Icon

Get Connected
Home FAQs Customers Request a demo Support Portal
© 2015. ManageEngine is a trademark of Zoho Corporation Pvt. Ltd.
All other company and product names may be trademark of the respective companies with which they are associated.
If you no longer wish to receive these emails, click on the following link: Unsubscribe