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NewsletterJULY 2014
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NewsletterJULY 2014
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Erick Simpson, Vice President & CIO, SPC International Inc. reveals the secrets of efficient incident management that can change your IT service desk and business for the better. 
| WhitePaper: Six Steps to Implementing Change Management that Works | Rolled Out: ServiceDesk Plus - MSP Build 8210 | |
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Change management is one of the most difficult ITIL processes to get right. Why? Because change management is an ITSM process that needs the right mix of people, processes, and technologies. |
The new ServiceDesk Plus – MSP Build 8210 comes with tons of improvement, enhancements, and fixes to give your users a much better service desk experience. Explore the latest version. |
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We feel that testimonials should happen naturally. Like this one. In this video, Leroy Squires, Senior Technical Analyst, Unisource Worldwide Inc, shares why he believes ServiceDesk Plus is a godsend to his organization. |
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Customer testimonial
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Blog buzz
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With ServiceDesk Plus, there has never been a need to hire a contractor to do the entire administration work. The shift from BMC Remedy to ServiceDesk Plus has helped us save costs. - Mike Taylor, Optimal Payments PLC |
Six Steps to Build an Effective Help Desk Knowledge Base This blog lists 6 steps that can help you create an organized and an effective knowledge base for your IT help desk. |
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© 2014. ManageEngine is a trademark of Zoho Corporation Pvt. Ltd. |
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All other company and product names may be trademark of the respective companies with which they are associated.
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