July 2016
ManageEngine's AssetExplorer packs the most bang for the buck!

The value award from Info-Tech Research only confirms that ManageEngine's AssetExplorer packs most bang for the buck in terms of usability, features, and more! Twitter Icon AssetExplorer is also listed as a market pillar and a strong product offering for having a quality GUI, an approachable learning curve, and strong remote access. Furthermore, this award-winning functionality is available in ServiceDesk Plus as well! Download the complete report to know more.
ServiceDesk Plus just got better!

ServiceDesk Plus recently released version 9220 with a lot of new features and enhancements. With the new ‘request collaboration' feature, the modifications made on requests can be made visible to all technicians. Twitter Icon You can configure field and form rules for changes, create purchase requests early on for purchase orders, and more.
8 KPIs every IT help desk needs to know: KPI 1: Change success rate.

If you have been following our blog series on the important KPIs for every IT help desk, here's the next post that will help you manage change, efficiently. Twitter Icon This part of the blog series sheds light on how to achieve increased change success rates in your organization.
Showcase your IT services using service catalog in ServiceDesk Plus.

Here's a walk through on how you can create an effective IT service catalog by using ServiceDesk Plus. Twitter Icon With visually appealing illustrations and real-life scenarios, this presentation will help you handle IT service requests efficiently.
Customer testimonials

Right out of the box the tool worked fine. Some of my favorite features in ServiceDesk Plus are the built-in knowledge base and asset management. It’s easy to use--especially for end users putting in requests. There is no way we could have kept up if it wasn't for ManageEngine's ServiceDesk Plus
Todd Ludwig, network administrator, Robins & Morton
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