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NewsletterMARCH 2014
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NewsletterMARCH 2014
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There is a lot of talk on service catalog. But what does the industry expert Barclay Rae have to say? Listen to his valuable insights on service catalog captured at our ITSM meetup, Bay Area. 
| Whitepaper: 10 Tips for Improving Help Desk Service Experience | What the Experts Say: | |
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What are you doing to improve your help desk experience? Does your effort translate into tangible and improved service? If not, here are some immediate to-dos. |
Looks like the ServiceDesk Plus Standard Edition has already created some buzz in the ITSM industry. What do the industry experts have to say on this move? Start reading here. |
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| Customer Speak : | Blog Buzz : | |
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Ease of use is the huge piece of why we use it today. Our technicians love using it. It's affordable and there is a massive difference in what we paid for BMC Remedy and what we are paying now. |
Change management: Immovable object versus unstoppable force The world is ever changing. Those who adapt and change along with it, survive. Those who don’t, will perish |
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