March 2015
Blog Buzz

Four Overlooked but Highly Valuable Help Desk Questions

So how do you assess whether you’re getting the best out of your help desk and ensuring optimum ROI? Start by asking some important questions.

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"We absolutely love these two features. Request templates allow us to almost "dummy-proof" requests to make sure they go to the right person with the right information. And notifications that let us know a request has been submitted even when we're away from our office without a wild goose chase."

- Silas, help desk technician, Caro Community Hospital.

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Customer Talk

Maximize your IT ROI with ServiceDesk Plus

Carloz Perez, global support director, FirstService Residential Management explains how ServiceDesk Plus helped him increase the IT ROI with easy implementation and customization capabilities. Learn more on ServiceDesk Plus at

​Chester Chiu

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Webinar: 12 Hidden Features in ServiceDesk Plus that Unlock Huge Value


With ServiceDesk Plus bringing you a plethora of functionalities, you might just be missing out on some valuable features. Twitter Icon Join this free webinar to find some of the hidden features of ServiceDesk Plus.


Whitepaper: Delivering the IT Service Desk of Tomorrow


This white paper examines the pitfalls of traditional IT service management and explains why IT help desks on the cloud may just be the answer in the future. Download the white paper for free.


Case Study: ServiceDesk Plus Maneuvers Manhattan Associates IT Service Desk to Success


Manhattan Associates leaves no stone unturned to ensure proper ticket management. That means, each step in the life cycle of an incident is managed to perfection.Twitter Icon Manhattan uses ServiceDesk Plus's best-in-class, Pink-Verified, Incident Management module to achieve this perfection not just on sunny days but also when the ticket load is high.


HDI 2015 – And Yes, It’s Vegas Baby!


If you’ll be in Las Vegas next week, we’d love to meet you. Stop by at Booth no. 202 to get your free ServiceDesk Plus license on March 24-27, 2015.

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