March 2016
ServiceDesk Plus eagerly waits
to see you at the ManageEngine
User Conference 2016.

Mark your calendar for two days of unlimited learning and fun at the ManageEngine User Conference 2016. On June 1st and 2nd, we will be waiting for you at the Hilton Meadowlands in New Jersey. Twitter Icon Be there to meet other ServiceDesk Plus users and check out new product launches, features, and integration – and stay ahead of the curve with some training from the experts!


The handbook of essential IT service desk metrics.

It's said, "what gets measured gets improved." However, the secret to your help desk success is knowing what to measure. Twitter Icon Learn the 8 KPIs that will ensure continuous improvement of service desk performance and quality of service delivery.

Keep on the sunny side of your IT help desk at HDI 2016!

We will be waiting for you at the HDI booth #416 in the city known for its joy rides and Disney costumed characters. Yes, indeed! One of IT's leading technical service and management conferences is happening at Orlando, Florida, between April 12th and 15th of this year. Twitter Icon Stop by our booth and have all your help desk queries answered. See you there!

ITAM best practice 6: Conduct self audits

In the previous blog post of our ITAM series, you learned how to drive better ITSM decisions. Twitter Icon In this post, you will learn how self audits help you save IT asset spending and prepare you for smooth audits.

Customer testimonials

"I didn't choose ServiceDesk Plus, I inherited it. Coming from a larger shop running remedy, I looked carefully at the tool and realized that there was no need for us to change to anything different. ServiceDesk Plus had everything we needed. Everything we want to do in IT at Radiology Associates is running through ServiceDesk Plus – service desk, asset management, project management. ServiceDesk Plus is ticking all the boxes for us. I am 100 percent a customer for life."
- Nicholas P. Arispe, system administrator, Radiology Associates.

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