May 2016
ServiceDesk Plus'
change management is PinkVERIFY'd:
A mark of continued success!

ServiceDesk Plus' change management is now certified as ITIL® V3 compatible by Pink Elephant. Twitter Icon David Ratcliffe, president at Pink Elephant, congratulates ServiceDesk Plus for moving forward with its commitment to providing best practice, ITIL-certified functionality.
ServiceDesk Plus is all geared up to meet you at the ManageEngine User Conference 2016!

The ManageEngine User Conference 2016 is just around the corner and ServiceDesk Plus can't wait to meet you at the Hilton Meadowlands in New Jersey, June 1 – 2, 2016. Twitter Icon This is your last chance to register and we sure hope you don't miss it.
8 KPIs every IT help desk needs to know: An introduction.

You've heard that what gets measured, gets improved. But how do you know what to measure? Twitter Icon Check out the first part of this blog series to learn how to identify and measure KPIs for improved efficiency in your IT service delivery.
Talk ITSM: Asset management training webinar.

Get the best out of your IT assets. Join us for a free webinar on May 31, 2016, when our experts will demonstrate how ServiceDesk Plus can help you ensure effective IT asset management. Twitter Icon
Register now! For USA region | Australian region
Customer testimonials

"I love ServiceDesk Plus. It has greatly reduced the number of issues that fall through the cracks. It gives me a great 10,000-foot view of everything going on and allows me to delegate tasks to other technicians. ServiceDesk Plus provides a channel of communication and, to an extent, a social aspect to IT help desks. I don't know what I would do without it."
- Ryan Coe, IT director, Sunrise Communications, Springfield, MO
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