August, 2011
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Tuesday, August 30, 2011 | 11:00 AM - 12:00 PM EDT The ITSM webinar series, organized by ManageEngine, with Rob England The first part of the ITSM webinar series takes a closer look at "Establishing a Service Desk". Service Desk is a function that can be widely categorized as People, Process and Technology. This webinar will help you understand the roles, responsibilities and KPI's of the People who are a critical part of Service Desk. |
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Customer's Voice
Otis Wade talks about how ServiceDesk Plus helped the IT department become a pillar in the organization. Otis Wade |
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| Help Desk Tips & Tricks | |
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When to merge tickets & when to engage Problem Management.
To merge or not to merge is the question faced by many Help Desk technicians depending on the tickets scenario. This blog discusses the best course of action in such scenarios |
| Calling all the Game Changers | ||
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Participate and get a chance to win Amazon Gift cards |
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