• With
• Neil Thomas
• Managing Director,
• VP Professional Services @ ServiceSymmetry

This webinar on change & configuration management will address the change KPIs and critical success factors that are involved in Change management. This also includes an brief session on how ManageEngine ServiceDesk Plus deals with Change Management.

Dispatch your tickets to technicians based on rules. These rules can be created based on custom defined criteria. If the conditions of a rule are satisfied by the incoming request, the rule is executed and ServiceDesk Plus performs the pre-defined actions.

Mike Taylor came off BMC remedy installation, thanks to ManageEngine ServiceDesk Plus. See to believe!

"On a point-to-point basis ManageEngine ServiceDesk Plus blew BMC remedy out of the water!"

Mike Taylor
Incident / Problem Manager
Optimal Payment PLC

Making users access Self Service Portal is as important as building the portal.

Self-Service Portal enables the users to log their tickets, track the progress of their existing tickets and search articles/solutions from the Knowledge Base, without even contacting the help desk. In simple words, it allows end users to get assistance, around the clock.