November 2016
Sync ServiceDesk Plus custom
fields with Analytics Plus

We understand how tedious it can be to re-create custom fields every time. Twitter Icon ServiceDesk Plus 9229 version allows the syncing functionality so you can use the custom fields created for incidents, service catalog, and worklogs in Analytics Plus and Zoho Reports.
Experience extensive learning and fun at the ManageEngine User Conference 2017, Pleasanton.

Join us at the ManageEngine User Conference on February 8 and 9, 2017 in Pleasanton. Twitter Icon Anticipate live demos, one-on-one sessions with product experts, delicious food and drinks, and more.
Here's your fortnightly dose of everything new in ServiceDesk Plus.

Did you miss the latest ServiceDesk Plus updates? Twitter Icon As a ManageEngine PitStopper, you can catch up with our latest updates on this fortnightly digest.
Webinar: Top features in Servicedesk Plus 9200.

Join our product expert for a 40 minute webinar on December 6, 2016 as he takes you through the top features in the new Servicedesk Plus 9200. Twitter Icon Reserve your spot now.
KPI 5: First call resolution rate - 8 KPIs that every IT help desk needs to know.

We hope the 8-part blog series on the important KPIs for every IT help desk is changing the way you do ITSM. Twitter Icon Find out how improving your first call resolution rate can boost customer satisfaction in this part of the series.
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