Newsletter
November 2014
Help desk humor: Confessions from the people running your IT.

There’s a lot of the unknown that help desk technicians want to confess, ​however, they seldom get the chance to. ​Here are seven amazing confessions from IT service agents.


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​Customer talk
 

​"We observed that the tool was so intuitive that the technicians were Twitter Icon able to speed up the processes with minimum documentation and training."

- Michael Gerisch Telelogic

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Blog:
 

Big Data in ITSM

​What role does Big Data play in the field of ITSM? What are the challenges faced by the IT department and how do they overcome the challenges? This blog post will give you the answers.


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ServiceDesk Plus is PinkVERIFIED for Incident Management.

 
 

​We are pleased to announce that ServiceDesk Plus has received the PinkVERIFY Certification from Pink Elephant for Incident Management. Twitter Icon This is an important milestone for us as it reaffirms our commitment to quality and the ability to serve our customers.

 
 
 
 

ServiceDesk Plus Hotfix 9027 released.

 

Here’s the new version of ServiceDesk Plus 9.0 with some subtle refinements and cool features. Twitter Icon Explore more on what you can do with the latest version.

 
 
 
 

ManageEngine at itSMF India National Conference 2014:

 

Delegates at itSMF India National Conference 2014 Twitter Icon were awestruck by ManageEngine and its strong product portfolio! Explore more.

 
 
 
 

ServiceDesk Plus On-Demand gets a new look.

 

ServiceDesk Plus On-Demand gets a new look and a number of enhanced featuresTwitter Icon to improve usability, simplify operations and boost productivity.

 
 
 
 

IT Service & Support Awards 2015.

 

It’s time to celebrate and recognize the best IT support people around us. Twitter Icon Be it big or small, if you are a team offering IT support, simply select the award category under which you belong to showcase your outstanding achievements to the world.

 
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