October 2015
ServiceDesk Plus On-Demand releases
IT project management

You can now manage multiple IT projects, break a full-blown project into milestones and tasks, set roles, track the utilization of resources, plan releases, collaborate with team, monitor the progress of your IT projects or measure results using color coded Gantt charts, and do more to steer your IT projects to success!


ServiceDesk Plus user conference,
2015, November 5-6, San Francisco Bay Area

Mark your calendar for two days of unlimited learning and fun at the ServiceDesk Plus user conference. Check out new features, product developments, integrations, and trends - all aimed at keeping you ahead of the curve.

Blog: ITAM best practice 1- Build your inventory using multiple discovery sources

A three step approach forms the primary of best practices in IT asset management and makes a big difference in managing the assets of your organization. Follow these simple, yet effective, workflows of asset management to classify your assets and gain better visibility.

Case study: How one university holds it all together after making a wise decision!

Lulea University of Technology struggled with excessive inflow of tickets and unorganized workflows. Read this turnaround story of how ServiceDesk Plus streamlined ticket workflows, improved visibility, and ensured ticket compliance at Lulea.

Tip of the month: Identify your VIP users and help your help desk

Customer testimonials

"What we find impressive with ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless experience for our users."
- Nathan Reasoner, IT manager

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