This webinar will address Incident management in its most basic form and also take you through Incident Management with respect to ITIL. We will also be addressing the difference between a service request and an incident.

It can pose a major trouble for your help desk technicians, if your organization is spread across buildings, regions, or countries. Each business unit can function on its own organizational rules and can also have different operational hours.

ServiceDesk Plus has introduced the Multi Site Support where all these issues can be resolved. Now, your business units across all the geographic areas can have a single help desk which takes into account all the different rules and regulations of each unit.

The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is.

Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff.