Pragmatic CMDB - How to make it work for you? Thu, Mar 10, 2011 9:00 AM - 10:00 AM EST

	With Neil Thomas Managing Director, VP Professional Services @ ServiceSphere Get a practical approach at handling and implementing CMDB with ManageEngine ITIL Best Practices webinar series Register Now

	Two days of power-packed product sessions, certification trainings and practical lessons from the leaders in IT. Network with peers and product managers. Get back to the office with the confidence of ManageEngine Certification. Register Now

SDP Feature tip! Service Catalogue ServiceDesk Plus helps you organize this as Service Categories within which you can mention different services. Depending on the service to be ordered, the user can select the service category listed in their catalog and select the item from the available list.

Meet Joe Gonzales, Karen Grenier and Jeff Moore, City of Austin, Convention Center Department . These three make sure that the Convention Center’s IT infrastructure is available at all times to those that depend on it. They are the people who keep all the services up and running and ensure that the show always goes on

“It is like we have a lot of eyes on us and we have to make sure our budgets are not overshot or mismanaged,” Joe said. “So finding the right management platform at the right price was critical. We looked at our options and ManageEngine came out the winner.”