January 2016
Show us your service desk contest winners.
Still biting your nails over the Show Us Your Service Desk contest? Not anymore; the wait is finally over. Our judges have picked the winners. Twitter Icon  Congratulations to all the winners, and a huge thank you to everyone who participated.
Case study: The magic triangle in IT release management.
A telecom company lost 25 percent of its customers and had to troubleshoot when its existing release management system failed. Twitter Icon  Curious to know how they bounced back? Follow the link below.
ServiceDesk Plus helps deliver consistent service at HAMBS.
HAMBS was running through hoops, which slowed its IT service delivery. Twitter Icon  ServiceDesk Plus was its much-needed energy boost, which helped the company achieve IT service delivery excellence.
ITAM best practice 4: Make ITAM work with other ITIL processes.
If you haven't been following our blog series on IT asset management yet, now would be a good time to start. Twitter Icon  Find out how integration of ITAM with ITIL processes can pave the way for smarter ITSM.
ME will see you at PINK16 in Las Vegas!
"It's Vegas, baby!" Pink16, one of ITSM's biggest conferences and exhibition is happening again and we're excited about meeting you! ManageEngine, a silver sponsor of the event, will be in booth #410 on February 14-17, 2016 at the Bellagio hotel in Las Vegas. See you there!
Tip of the month: How to streamline IT service requests creation using ServiceDesk Plus?
Customer testimonials
"This software has really changed the way we perform customer service at our institution. ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable"
- Chris Joyner, User Support Manager, UNC Ashville.
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