January 2017
We have less than two weeks until the much anticipated ManageEngine User Conference 2017. Register now for a comprehensive learning experience and a lot of fun on February 8 and 9, 2017, in Pleasanton, CA. Twitter Icon Benefit from an agenda that includes hands-on training in ServiceDesk Plus, one-on-one sessions with product experts, a preview of upcoming features, and more. We'll see you there.
Pink17: Meet us at booth#406.

Pink17, the 21st annual international ITSM conference and exhibition, is happening from February 19-22, 2017, in Las Vegas, NV. Come to booth #406 with all of your IT help desk queries and meet ManageEngine, a silver sponsor of the event.
Catch the latest updates in ServiceDesk Plus in the Community Digest.

If you are a regular ManageEngine PitStopper, make sure to check out the ServiceDesk Plus Community Digest. Twitter Icon In this fortnightly digest, you will get ServiceDesk Plus' updates, resources, product news, and expert's thoughts.
Top five practices to ensure agility in your IT service desk.

Curious about the agile approach to ITSM? This blog from our product analyst is worth a read.Twitter Icon Learn how you can enhance your IT service desk's performance and move toward agility, with our list of the top five best practices.
8 KPIs that every IT help desk needs to know – KPI 7: Cost per ticket.

The cost per ticket in your IT help desk differs based on the kind of ticket. The cost of each incident or service request can be reduced significantly by carefully monitoring this important KPI. Twitter Icon Find out how this can be done to improve your IT help desk in part 7 of our KPI blog series.
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