May 2016
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ServiceDesk Plus'
change management is PinkVERIFY'd: A mark of continued success!  ServiceDesk Plus' change management is now certified as ITIL® V3 compatible by Pink Elephant.
 David Ratcliffe, president at Pink Elephant, congratulates ServiceDesk Plus for moving forward with its commitment to providing best practice, ITIL-certified functionality. |
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ServiceDesk Plus is all geared up to meet you at the ManageEngine User Conference 2016!
 The ManageEngine User Conference 2016 is just around the corner and ServiceDesk Plus can't wait to meet you at the Hilton Meadowlands in New Jersey, June 1 – 2, 2016.
This is your last chance to register and we sure hope you don't miss it. |
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8 KPIs every IT help desk needs to know: An introduction.
 You've heard that what gets measured, gets improved. But how do you know what to measure?
Check out the first part of this blog series to learn how to identify and measure KPIs for improved efficiency in your IT service delivery. |
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Talk ITSM: Asset management training webinar.
 Get the best out of your IT assets. Join us for a free webinar on May 31, 2016, when our experts will demonstrate how ServiceDesk Plus can help you ensure effective IT asset management.
Register now! For USA region | Australian region
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 Tip of the month: Interested in learning how to deal with incorrectly assigned tickets?
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Customer testimonials
 "I love ServiceDesk Plus. It has greatly reduced the number of issues that fall through the cracks. It gives me a great 10,000-foot view of everything going on and allows me to delegate tasks to other technicians. ServiceDesk Plus provides a channel of communication and, to an extent, a social aspect to IT help desks. I don't know what I would do without it."
- Ryan Coe, IT director, Sunrise Communications, Springfield, MO
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 Happy with ServiceDesk Plus? Share your experience
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Contact: support@servicedeskplus.com     |
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© 2016. ManageEngine is a trademark of Zoho Corporation Pvt. Ltd.
All other company and product names may be trademark of the respective companies with which they are associated.
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