September 2016
ServiceDesk Plus Cloud:
The latest updates for you!

We constantly work on making life easier for you and that's why we keep ServiceDesk Plus Cloud fresh with regular updates. Did you know that you can now add project templates, so that you won't have to scramble around when creating new projects?. Twitter Icon Check out the latest updates in ServiceDesk Plus Cloud at: and don't forget to sign up for a free trial.
Workshop on ServiceDesk Plus and Analytics Plus in Italy.

Want to know more about ServiceDesk Plus and Analytics Plus? Join us for a workshop on the 26th of October in Milan and the 28th in Rome. Twitter Icon Learn IT service management best practices in ServiceDesk Plus and how to glean key IT analytics with the Analytics Plus integration.
KPI 4: Ticket volume trends - 8 KPIs that every IT help desk needs to know.

Analyzing the number of tickets your technicians handle within a time frame can prepare your IT team to handle ticket load. This part of our blog series shows you just how. Twitter Icon Step up the way you do ITSM by keeping tabs on all KPIs.
Boot camp: IT asset management in ServiceDesk Plus.

This month's boot camp will help you spot and fix any issues in your IT asset management and learn how best you can use ITAM in ServiceDesk Plus. Twitter Icon Register to be a part of our boot camp.
Our customers say it best!

"We chose ManageEngine's ServiceDesk Plus after an extensive 3 months of research. It is a comprehensive help desk software that helped our IT department to efficiently manage problems, purchases, and assets. ManageEngine ServiceDesk Plus is affordable and easy to use."
"We evaluated up to 6 other help desk solutions before choosing ServiceDesk Plus, all the other solutions were way too expensive or required additional hardware."
Ross Hamilton, ICT technician, Ashton Park School.
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