September 2017
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Complete ServiceDesk Plus'
annual customer survey

Your feedback helps us drive everything from bug fixes to product roadmaps. We would love to know how ServiceDesk Plus has changed the way you do IT. Twitter Icon Could you please take 10 minutes to fill out our survey?
Features you don't want to miss
Help is just a chat away!

We've added live chat assistance to ServiceDesk Plus to make your IT help desk services a breeze. Your technicians can receive tickets and resolve them quickly and efficiently. End users can share files and screenshots. All conversations get recorded in a searchable chat history. Twitter Icon  In other words, there's a whole lot of IT services happening right within your chat window.
Field and form rules do rule!

Using ServiceDesk Plus Cloud? Here's some good news for you: field and form rules are now available for request templates in the cloud version of ServiceDesk Plus. Twitter Icon Take complete control of your request templates by adding specific rules for certain actions, such as when users create requests or edit them.
From our video library
Customize your request templates for optimal functionality.

Our product expert will show you how to create customized request templates for incidents and service requests with a few simple steps in ServiceDesk Plus.

7 reports that can help you connect the dots in your IT support.

IT help desks continuously generate enormous amounts of data. Using advanced data analytics, admins can generate valuable reports from data and get better insights on their IT. Here's how.

Learn more and grow
Blog: The impact of machine learning on ITSM.

Did you know machines can learn to perform better using past data? Maybe you do. Twitter Icon But here are five ways machine learning can impact ITSM and help improve your help desk's efficiency that just might surprise you.
How ready are you for the future of ITSM?

What the future holds for corporate IT organizations and the people who work within them is a mystery. Are you ready to find our whether your organization is ready for the future of ITSM? Twitter Icon We wanted to make things easy for you, so we teamed up with to create a report based on our ITSM future readiness survey. Read on to find out where you stand.
E-book: 10 must-have reports for any help desk manager

Struggling to cope with KPIs and other metrics? This e-book is just what you're looking for. Twitter Icon Discover the top ten must-have reports that are sure to help you make the right decisions for your IT help desk. 
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