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What's News : Top Story: Give a new face to your IT with Service Catalog Other News: IT360: Integrated IT management solution for enterprises and MSPs ServiceDesk Plus On-Demand is now generally available EventLog Analyzer 6.2 release addresses FISMA compliance requirements of US Federal Agencies Catch slow transactions and resolve web application problems quickly 10% off on SQLDBManager Plus! Special offer for PASS Summit 2010 Stay secured! Desktop Central adds AD authentication Site24x7: See what your users see and know what your users know Give a new face to your IT with Service Catalog The much awaited ManageEngine ServiceDesk Plus 8 is now released. It gives a new face to the IT by providing its users a complete view of IT services and exciting new features including the service catalog. The service catalog helps users to track their service requests, understand the approval status and know the wait time for service delivery. It delivers exceptional value in improving user satisfaction by speeding the service delivery. Adding value to the Asset Management module, ServiceDesk Plus 8 also includes agent based scanning. With the new agent scan, IT administrators don’t have to worry about the environment complexities such as opening ports, switching off firewalls, enabling WMI while scanning the assets and scanning failures. New features: Service Catalog Agent based discovery Auto assigning of tickets based on load-balancing method APIs to interact with third party applications Predefined dashboards for monitoring helpdesk tickets Download ServiceDesk Plus 8 now! Tech Picks The changing face of internet traffic Whether we like or not, trends in the internet traffic are changing rapidly making Google the second largest ISP. Networkworld.com  on their recent post highlighted on this issue and discussed on "Why IT managers should care about this and other Internet traffic trends"... Read More... Is service catalog a luxury or necessity? In recent times all consultants, ITSM courses, blogs have been buzzing the term "Service Catalog". They suggest you to start implementing ITIL in your environment with a simple Service Catalog. But the question is "Is Service Catalog really that simple to start with?" ... Read More... <Be a guest blogger> Quick Videos : Automate OS deployment Achieve enterprise security with Security Manager Plus Be the first to know: Fault Management   Featured Whitepapers : Achieve SIEM using Firewall Analyzer Streamline SOX compliance reports with ADManager Plus Get in-depth insights into application silos IT360: Integrated IT management solution for enterprises and MSPs IT360 8.5 GA is now available for enterprises and manged service providers (MSP). IT360 delivers a unified way to manage your IT by enabling collaboration between IT operations functions such as networks, servers, applications and service desk. It enables adoption of best practices such as ITIL in a easy way. manageengine.com/it360 ServiceDesk Plus On-Demand is now Generally Available ServiceDesk Plus On-Demand, a SaaS based ITIL ready help desk and asset management application is now generally available. With no software or hardware to install, IT administrators can just sign up and access the application instantly. ondemand.manageengine.com/service-desk EventLog Analyzer 6.2 addresses FISMA compliance requirements of US federal agencies ManageEngine released version 6.2 of EventLog Analyzer with compliance reports for FISMA control. With this report, it effectively addresses the security controls, risk assessment, and continuous monitoring aspects of the FISMA control framework. manageengine.com/eventloganalyzer Catch slow transactions and resolve web application problems quickly Detecting sporadic bad transactions can be time intensive and frustrating as you manually sift through log files. With Applications Manager, you can drill straight into slow transactions–right down to the exact SQL query, and resolve web application problems quicker. More. manageengine.com/appmanager 10% off on SQLDBManager Plus! Special offer for PASS Summit 2010 We are running a special promotional offer for database administrators who are attending the PASS Summit 2010. Just fill out the promotional code SQLPASS2010 in our 'Get Quote' form and avail 10% off on SQLDBManager Plus purchase before 30th November, 2010. For more info, click here. manageengine.com/sqldbmanagerplus Stay secured! Desktop Central adds AD authentication Users logging into Desktop Central client are now authenticated via Windows Active Directory. The users are internally mapped to their domain user accounts, which makes them to use their domain logon name and password to login to Desktop Central. This helps you to secure the Desktop Central's management interface by making use of the Active Directory's stringent password policy. manageengine.com/desktopcentral Site24x7: See what your users see & know what your users know Site24x7 website monitoring allows you to monitor your business websites from 25 different locations across the globe. This gives you visibility and insight into what your end-users experience. Sign up for a free trial now. site24x7.com

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